🛡️ Safe Play

Responsible Gaming at moja7

Gaming at moja7 is designed to be entertaining, safe, and firmly within your control. Our responsible gaming framework gives every Bangladeshi player the tools they need to set boundaries, take breaks, and seek help when it matters.

⚠️ For Adults 21+ Only

Our Pledge

moja7's Commitment to Responsible Gaming

At moja7, we genuinely care about the wellbeing of every player on our platform. Gambling is intended to be a form of entertainment — a way to enjoy cricket betting, live casino games, slots, and card games like Callbreak in a fun and controlled environment. It is never intended to be a source of income, a way to recover financial losses, or a coping mechanism for personal difficulties.

We invest in responsible gaming technology and player wellbeing programmes because we believe that a player who games within their means and enjoys the experience safely is far more valuable than one who overspends and ultimately comes to harm. The tools and information on this page are here for every moja7 player — not just those who feel they have a problem.

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Entertainment First
Gaming at moja7 is always for fun. We actively remind players that outcomes are random and that the house edge exists on every game.
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Player Safety Tools
Every registered player can access deposit limits, session timers, cool-off periods, and self-exclusion directly from their account settings.
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Activity Monitoring
Our systems monitor gaming patterns and flag accounts that show signs of harmful behaviour so our team can reach out proactively.
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24/7 Support
Our support team is trained in responsible gaming and available around the clock via live chat to assist players who need guidance or want to apply restrictions.

Your Controls

Responsible Gaming Tools Available to Every Player

moja7 provides a full suite of responsible gaming tools that you can activate at any time through your account settings or by contacting our support team. All tools take effect immediately or within 24 hours depending on the type of restriction applied.

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Deposit Limits
Set daily, weekly, or monthly deposit caps. Once set, limits cannot be increased for 24 hours to prevent impulsive changes.
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Session Time Limits
Set a maximum session duration. When the limit is reached you will receive a reminder and the option to continue or stop.
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Cool-Off Period
Take a short break from gaming for 24 hours, 7 days, or 30 days. Your account is temporarily suspended and bonuses are paused.
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Self-Exclusion
Exclude yourself from moja7 for 3 months, 6 months, 1 year, or permanently. Self-exclusion cannot be reversed during the chosen period.
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Loss Limits
Set a maximum amount you are willing to lose within a defined period. Once reached, gaming access is automatically restricted until the period resets.
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Reality Check
Receive regular on-screen reminders showing how long you have been playing and how much you have wagered during your current session.
How to activate: All tools are accessible via your Account Settings page after login. If you prefer, contact our live support team at any time and an agent will activate any restriction on your behalf within minutes.

Age Policy

21+ Age Verification — Our Zero-Tolerance Policy

moja7 operates a strict 21+ age policy for all players. Gambling while underage is harmful and illegal. We employ a multi-stage age verification process to ensure that everyone who registers and plays on our platform is a legal adult aged 21 years or above.

Age verification may be required at registration, before the first withdrawal, or at any point during your time on the platform. Documents accepted for age verification include:

  • National Identity Card (NID) issued by the Bangladesh Election Commission
  • Valid Bangladeshi passport (biographical data page)
  • Official birth certificate where other forms of ID are not available

Where moja7 suspects that a player is under 21, the account will be immediately suspended pending verification. Any funds deposited by an underage player will be returned and no winnings will be paid out.

Are you worried about underage access? If you share a device with someone under 21, we strongly recommend using a unique password they cannot access, logging out after every session, and using parental control software to block gambling websites on that device.

Know the Signs

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is often hard to recognise in yourself. The following are common warning signs that your gambling may be moving beyond healthy entertainment. If any of these apply to you, we encourage you to use the tools on this page or speak with our support team today.

1
Chasing losses: Placing more bets to try to win back money you have lost, often increasing the amount staked each time.
2
Spending more than planned: Regularly depositing more than your original budget allowed, or gambling with money set aside for essential expenses like rent or food.
3
Preoccupation with gambling: Thinking about gambling constantly — planning your next session, reliving past sessions, or feeling restless when you are not able to play.
4
Hiding your gambling: Concealing how much time or money you spend on gambling from family members, friends, or colleagues.
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Gambling to escape problems: Using gambling as a way to deal with stress, anxiety, depression, loneliness, or other emotional difficulties rather than as a source of entertainment.
6
Neglecting responsibilities: Missing work, school, family commitments, or social events because of gambling, or finding that gambling is increasingly consuming your available time.
Need immediate help? If you recognise several of these signs in your own behaviour, please do not wait. Contact the moja7 support team now via live chat and request a self-exclusion or speak to someone you trust. Acting early makes recovery far easier.

Healthy Habits

How to Keep Gambling Fun and Under Control

Responsible gambling is not only about recognising problems — it is about building habits that keep your gaming experience positive from the start. Here are some practical steps every moja7 player in Bangladesh can take to stay in control:

  • Set a fixed gambling budget before you start and treat it as a leisure expense — money you are comfortable losing, never money you cannot afford to lose.
  • Decide in advance how long you will play in a single session and use the moja7 session timer tool to enforce that limit automatically.
  • Never gamble under the influence of alcohol, strong medication, or when you are feeling very stressed, anxious, or emotionally vulnerable.
  • Take regular breaks during your gaming sessions. Step away from the screen, have a drink of water, and assess how you are feeling before continuing.
  • Keep gambling in proportion to your other leisure activities. If you find that gaming is crowding out other hobbies, time with family, or social activities, it is a sign to pull back.
  • Remember that all casino games and sports betting outcomes are governed by chance. No strategy, system, or pattern can guarantee a win. Never gamble with money you cannot afford to lose.

If you ever feel that gambling has stopped being fun and started feeling like an obligation or a financial necessity, that is the moment to stop and seek support. moja7's responsible gaming tools are there to help you do exactly that.

Need Support?

Getting Help — You Are Not Alone

If you feel that gambling is becoming a problem for you or someone you care about, please reach out. Asking for help is a sign of strength, not weakness. moja7 offers several direct support channels and encourages players to use them freely and without embarrassment.

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Live Chat Support
Our responsible gaming support agents are available 24 hours a day, 7 days a week via live chat. Tell us you need help with responsible gaming and we will assist you immediately — no judgment, no delay.
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Email Support
Prefer to write? Contact our responsible gaming team at [email protected]. We respond to all responsible gaming enquiries within 24 hours and treat all communications with strict confidentiality.
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Activate a Restriction Instantly
If you want to stop playing right now, tell our live chat agent and we will apply a cool-off period or self-exclusion to your account within minutes. You do not need to provide a reason.
Confidential and judgement-free: All responsible gaming conversations with moja7 support are treated as strictly confidential. Your account status, personal information, and the nature of your request will never be shared with other players or third parties outside of what is required by law.

Protecting Others

Concerned About Someone Else?

If you are worried that a family member or friend in Bangladesh may be gambling excessively on moja7 or any other platform, there are practical steps you can take. Have an honest, non-confrontational conversation about your concerns. Focus on the impact of their gambling rather than labelling their behaviour. Encourage them to speak with our support team or to activate responsible gaming tools on their own account.

You cannot request a self-exclusion or account restriction on behalf of another adult — that person must consent and action it themselves or contact us directly. However, if you believe someone under 21 has access to a moja7 account, contact our support team immediately and we will investigate and take appropriate action.

Contact Us

Responsible Gaming Contact and Resources

moja7's responsible gaming team is available around the clock. Whether you need to activate a tool, ask a question about your account, or simply want to talk through a concern, we are here. All responsible gaming requests are handled with the highest level of care and confidentiality.

Email: [email protected]