moja7 Frequently Asked Questions

Creating a moja7 account takes under two minutes. Go to the moja7 Login page, tap the registration option, enter your mobile number, set a secure password, and verify with the OTP sent to your phone. You must be 21 or older and a Bangladesh resident to register. moja7 allows one account per person — duplicate accounts may be closed without warning and any balance forfeited.

moja7 KYC requires a valid government-issued photo ID. Accepted documents include a Bangladesh National Identity Card (NID), a valid Bangladeshi passport, or a birth certificate. Upload a clear photo or scan of your document plus a matching selfie. Verification is typically completed within 24 hours. Completing KYC unlocks full withdrawal access and removes any interim account limits.

On the moja7 login screen, tap 'Forgot Password' and enter your registered mobile number. An OTP will arrive by SMS — enter it, then set a new password. The whole process takes about 60 seconds. If you no longer have access to the registered number, contact moja7 live support who can verify your identity through alternative means such as your registered email or ID documents.

No — moja7 strictly allows one account per individual. Running multiple accounts from the same device, IP address, or payment method violates our Terms and Conditions and can lead to all accounts being permanently closed. Any pending balance may be forfeited. If you have registered twice accidentally, contact support immediately to consolidate before placing any bets or withdrawals.

To permanently close your moja7 account, contact live support via chat or email at [email protected] and request account closure. Withdraw any remaining balance first — funds in a closed account can be difficult to recover. If your reason for closing is gambling-related, we recommend activating a self-exclusion instead, which blocks access while preserving account records for potential future reactivation requests.

Log into your moja7 account, go to the Deposit section, and select bKash as your payment method. Enter the amount you want to add, then follow the on-screen steps to complete the payment through bKash. Funds are credited to your moja7 balance within minutes of confirmation. The minimum bKash deposit on moja7 is ৳200. Make sure the bKash account matches the name registered on your moja7 profile.

bKash deposits on moja7 are processed in real time and credited within 1 to 5 minutes in almost all cases. If your deposit has not appeared after 15 minutes, check your bKash statement to confirm the transaction left your wallet successfully, then contact moja7 live support with the bKash transaction reference number for manual investigation and crediting.

The minimum withdrawal on moja7 is ৳500 across all supported payment methods including bKash, Nagad, and Rocket. Standard verified accounts have no single-transaction maximum, though large amounts may require extra review time. Withdrawals to Dutch-Bangla Bank, BRAC Bank, Islami Bank, and Sonali Bank may carry different minimum thresholds — check your account's Withdrawal page for current figures.

moja7 processes bKash and Nagad withdrawals within 1 to 3 business hours. Rocket and bank transfer withdrawals typically complete within 24 hours. Processing may take longer during peak periods or if additional identity verification is needed. Once moja7 releases the withdrawal, actual arrival time depends on the receiving bank or mobile wallet provider's own processing speed.

moja7 does not charge platform fees on standard deposits or withdrawals. However, bKash, Nagad, Rocket, or your bank may apply their own transaction charges on the transfer side. These third-party fees are outside moja7's control. Check your bKash or Nagad app fee schedule before initiating a transaction to understand what charges may apply to your specific transfer amount.

Yes. moja7 covers Bangladesh Premier League (BPL), IPL, T20 World Cup, and other major cricket tournaments with a wide range of betting markets. You can bet on match winner, top batsman, total sixes, over-by-over runs, fall of wickets, and more. Live in-play betting is available on selected matches. Navigate to the Cricket section to see all active markets and current odds.

Yes. moja7 is fully optimised for mobile browsers on both Android and iOS. All connections are protected by SSL encryption, so your personal data and financial transactions remain secure on any device. No app download is required — open moja7.one in your phone browser and log in to access all games including slots, live casino, cricket betting, Ice Hockey, and Callbreak.

RTP (Return to Player) on moja7 slots varies by game and provider. Most titles from studios like Pragmatic Play carry RTPs between 94% and 97%. You can find the specific RTP for any slot inside the game's information panel. Remember that RTP is a long-term statistical average calculated over millions of spins — it does not guarantee results in any individual session.

Callbreak is available from your moja7 account dashboard under Card Games. It is a popular South Asian trick-taking card game played with a standard 52-card deck across four players. After logging in, pick a table at your preferred stake level and the platform will match you with other online players. In-game instructions are shown throughout, so newcomers can learn quickly. No download is required.

moja7 partners with established game studios whose titles use certified RNG (Random Number Generator) systems to ensure random and unbiased outcomes on every spin, hand, or bet. These RNG systems are tested and audited by independent labs as part of the studios' own certification processes. Live casino games from providers like Evolution Gaming stream in real time with real dealers, adding a further layer of observable fairness.

moja7 offers a welcome bonus to newly registered players in Bangladesh. The exact match percentage, maximum bonus amount, and any free spins included may vary with current promotions — check the Promotions page or the homepage banner after logging in for the live offer. Always read the bonus terms before claiming, as wagering requirements and eligible game categories apply.

Wagering requirements on moja7 bonuses define how many times you must bet the bonus amount before withdrawing winnings from it. For example, a 20x requirement on a ৳1,000 bonus means placing ৳20,000 in qualifying bets before the bonus converts to withdrawable cash. The specific rollover multiplier and eligible game types are stated in each individual bonus's terms. Cricket and slot bets typically count 100% toward completing the requirement.

Yes. Most moja7 bonuses carry an expiry window — typically 7 to 30 days from the date the bonus is credited to your account. If you do not meet the wagering requirement within that window, the bonus and any winnings from it are removed automatically. The expiry clock starts when the bonus is credited, not when you first use it. Check each bonus's individual terms for the exact expiry period.

No. On moja7, bonus funds and winnings generated from them cannot be withdrawn until the full wagering requirement is completed. Attempting an early withdrawal will either be declined or result in the bonus being cancelled. Your account balance clearly separates real-money funds (withdrawable immediately) from bonus funds (subject to rollover). Once the rollover is fulfilled, the bonus converts to real cash and can be withdrawn normally.

moja7 is a safe and reliable online gaming platform that protects all player data and financial transactions using SSL encryption. The platform enforces KYC identity verification and operates strict security protocols to prevent unauthorised access. Players are responsible for understanding the online gaming regulations applicable in their own jurisdiction. moja7 serves adults aged 21 and above and does not accept underage or ineligible players.

The minimum age to register and play on moja7 is 21 years old. This applies to all products on the platform including cricket betting, slots, live casino, Ice Hockey, and Callbreak. Age is verified through KYC document checks. Any account found to belong to a player under 21 will be suspended immediately, deposits refunded, and no winnings paid. moja7 takes its 21+ commitment seriously to protect younger users.

Deposit limits and self-exclusion tools are available in your moja7 Account Settings under the Responsible Gaming section. You can set daily, weekly, or monthly deposit limits at any time. For self-exclusion, choose a period of 3 months, 6 months, 1 year, or permanent — it takes effect immediately and cannot be reversed during the chosen period. You can also request these tools directly via moja7 live chat or by emailing [email protected].

moja7 customer support is available 24 hours a day, 7 days a week. The fastest route is live chat, accessible from any page after logging in. You can also email the team at [email protected] — all emails are answered within 24 hours. For responsible gaming requests such as self-exclusion or deposit limit changes, both live chat and email are available and all communications are treated with strict confidentiality.

If gambling is no longer fun and feels like a compulsion, act early. moja7 encourages you to use the self-exclusion or time-out tools in your Account Settings immediately. You can also contact our support team at [email protected] to request a temporary or permanent account suspension. Talking to someone helps — reach out to a trusted family member or a mental health professional. moja7's Responsible Gaming page provides further guidance and resources.